Refund & Returns Policy

Return Window

We offer a 30-day hassle-free return from the day your order is delivered.

Eligibility

Items must be in the same condition you received them, unused and in original packaging with all components. Opened/used adhesive strips can only be returned if the product is defective or incorrect. Please retain your order confirmation as proof of purchase.

How to Start a Return (RMA)

Use our Contact Us page with your order number, the item(s) you want to return, and the reason (include clear photos for damaged/defective items). If approved, we’ll send return instructions and, when applicable, a prepaid return label.

Who Pays for Return Shipping?

For defective, damaged, or incorrect items, we cover return shipping. For other reasons (e.g., change of mind), you may use your own label or we can generate one and deduct the cost from your refund.

Processing Time

After your return arrives at our facility, allow 3–5 business days for inspection and processing. Your bank or card provider may need additional time to post the credit.

Damages & Issues

Please inspect your order upon delivery and contact us within 7 days if an item is defective, damaged, or incorrect so we can make it right quickly.

Exchanges

The fastest way to get the item you want is to place a new order and return the original. We’ll process your refund once we receive and inspect the return.

Non-Returnable Items

  • Final sale / clearance items
  • Gift cards
  • Custom / personalized items
  • Used adhesive strips (unless defective)

If you’re unsure about eligibility, contact us, we’re happy to help.

Refunds

We’ll email you when your return is inspected to confirm approval or denial. If approved, refunds go to your original payment method. Original shipping fees and any optional return-label costs (if applicable) may be non-refundable.

International Orders

We ship worldwide. For international returns, original shipping, duties, and taxes are non-refundable. If we generate a return label, its cost may be deducted from the refund.

Still Need Help?

Our team is here for you. Have a question? Contact us here, we’ll get back within 24 hours.

The WallCandy Promise

  • Black outline of a delivery truck with speed lines on a white background
    Free Shipping, Nationwide

    Enjoy complimentary shipping across the US on all orders $60+. Fast, reliable delivery straight to your door.

  • Icon of a headset with a speech bubble and three dots, representing customer support or communication.
    Dedicated Support, Always

    Have a question? Our friendly team is just an email away, with personalized assistance at every step.

  • Outline of a shopping cart with a check mark inside on a white background
    Secure & Seamless Checkout

    Shop with peace of mind. All payments are encrypted and protected with enterprise-grade security.

  • Icon of a box with an arrow indicating movement or delivery.
    Hassle-Free Returns

    Changed your mind? No worries. Enjoy 30-day risk-free returns because your satisfaction is our priority.

Black outline of a delivery truck with speed lines on a white background
Free Shipping, Nationwide

Enjoy complimentary shipping across the US on all orders $60+. Fast, reliable delivery straight to your door.

Icon of a headset with a speech bubble and three dots, representing customer support or communication.
Dedicated Support, Always

Have a question? Our friendly team is just an email away, with personalized assistance at every step.

Outline of a shopping cart with a check mark inside on a white background
Secure & Seamless Checkout

Shop with peace of mind. All payments are encrypted and protected with enterprise-grade security.

Icon of a box with an arrow indicating movement or delivery.
Hassle-Free Returns

Changed your mind? No worries. Enjoy 30-day risk-free returns because your satisfaction is our priority.